QUESTIONS & ANSWERS
A few things worth knowing.
Clear answers about staffing enquiries, candidate interest and the services currently available on this website.
Choose the right next step
Employers can read the staffing and enquiry guidance. Candidates can read the recruitment stages before checking registration availability. General questions can be sent through your own email application.
An enquiry, account, uploaded file or application status never by itself confirms a booking, employment or readiness for a duty.
HELPFUL ANSWERS
For organisations
Does an enquiry confirm a booking?
No. Suitability, availability, requester authority, terms and the appropriate confirmation route must be reviewed separately.
What should a first enquiry contain?
Only the organisation/contact, general site or area, role, timing and number of workers needed. Do not provide patient information or sensitive worker documents.
Do you guarantee immediate or nationwide cover?
No such guarantee is made. Discuss the particular requirement and location with the company.
HELPFUL ANSWERS
For candidates
Is registering interest the same as being cleared for work?
No. Interest, a verified account, a profile, evidence review and an assignment are separate stages.
Can I upload a passport or DBS document here?
Real document collection is not open. Do not send these documents by general email or through test pages.
Where are the worker terms and pay details?
Ask for the current applicable engagement and assignment information. Public guidance is not a worker agreement or an offer of a rate.
Can I use the internal management login?
Applicant access is separate. An applicant account never grants a staff role or access to another business.
HELPFUL ANSWERS
Website and support
How do I check online registration or enquiries?
Open the candidate registration or staffing enquiry page. A closed service is clearly labelled and does not collect personal information.
What does the email link do?
It opens your own email application. You decide whether to send a general message; the website does not certify its delivery.
Is the registered office a walk-in reception?
No. It is published as the legal registered office, not as a clinic or staffed recruitment reception.
Where can I raise an accessibility or privacy question?
Use the company contact and the relevant accessibility or privacy information page. Keep the first message limited to what is necessary.
A CLEAR NEXT STEP